FREQUENTLY ASKED QUESTIONS

What are the delivery charges for orders from the Online Shop?

All Delivery by Shoppingu will be executed by our prestigious courier service DHL. All delivery charges will be counted by the dimension weight and actual weight whichever is higher. Therefore shipment fees will be notified during checkout. BUT all local delivery products will have different calculation and therefore local shipment charges shall be notified later on.

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Which payment methods are accepted in the Online Shop?

All Credit Card are accepted within our site. Visa, Mastercard, Diners, American Express are accepted. Cash on Delivery or bank TT are only available on local Malaysia products.

How long will delivery take?

All orders shall be shipped out within 3-5 working days.

How secure is shopping in the Online Shop? Is my data protected?

All our customer data are being encrypted and all credit card information will be kept encrypted in our payment gateway military grade encrypted server. Therefore please rest assure that your data are safe with us.

What exactly happens after ordering?

Upon receiving your order, our system will perform order confirmation. An email will be sent to you once it is confirmed. Then your order will be processed and will be sent out accordingly.

Do I receive an invoice for my order?

All orders processed will be issued an invoice sent through email.